The Bureau of Internal Revenue (BIR) has recently issued Revenue Memorandum Circular 72-2021 to announce the availability of the BIR Customer Assistance Division Single Hotline No. (02) 8538-3200 and the use of a chatbot, named REVIE, to assist taxpayers with their general inquiries on tax-related matters.

REVIE is the BIR’s digital assistant which can be accessed 24/7 from the home page of the BIR website (

REVIE can provide assistance on the following matters:

1. Taxpayer’s registration requirements (i.e., how to get a TIN, etc.);

2. eServices;

3. BIR forms;

4. Zonal values, among others; and

5. TIN verification.

Taxpayers will also have the option to chat with a live agent in case they need clarifications on the answers provided by REVIE. Through the single hotline number and the chatbot, taxpayers and other stakeholders can easily access updated tax information in the comfort of their own homes or offices, especially during the Covid-19 pandemic.

Please be guided accordingly.


P&A Grant Thornton

Certified Public Accountants


As published in SunStar Cebu, dated 16 June 2021