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The impact of COVID-19 on digital transformation agendas

Digital transformation has been a buzzword in the business community for years now. In 2020, it was discussed extensively in various business fora along with the terms “survival” and “resilience.”

As COVID-19 affects businesses around the world, business organisations must find ways to continue their operations despite the government restrictions that were enforced to ensure public health and safety. From
workforce mobility, digital marketing, e-commerce implementation, and other digital transformation projects, companies recalibrated their business models and processes to ensure their survival. For some, COVID-19 became the main driver behind their digital transformation journey.

In June 2020, P&A Grant Thornton conducted a survey on the impact of COVID-19 on the digital transformation agendas of Philippine companies. The survey results answered the following questions:

  • How did having digital transformation projects affect the continuity of business operations?
  • How did having digital transformation projects affect the continuity of business operations?
  • Did COVID-19 prompt companies to start digital transformation projects? How did COVID-19 impact ongoing digital transformation projects?
  • What were the focus areas of digital transformation?
  • What were the most common digital transformation challenges faced by companies?
  • How did the situation affect companies’ perspectives on information technology (IT) spend?